About this Policy

GLMR ACN 649 921 988 (GLMR, Company or we) recognises the importance of privacy and is committed to protecting the personal information it collects, holds, uses and discloses when handling personal information.

This Privacy Policy outlines the kinds of personal information that GLMR collects and holds, as well as how GLMR collects and holds your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (GDPR). It also explains the purposes GLMR collects, holds, uses and discloses your personal information, whether GLMR is likely to disclose your personal information to overseas recipients and how you can ask to access and correct the personal information we hold about you or complain about any suspected privacy breach.

We encourage you to check our website regularly for any updates to our Privacy Policy.

Personal Information we Collect and Hold

Personal information is any information or opinion that identifies you or could reasonably identify you. GLMR collects personal information to provide the services you request and to meet its legal requirements. Without this personal information some services may not be available to you.

The type of personal information the Company collects and holds depends on the nature of your dealings with us.

The Company may collect and hold personal information about you or your employer or a related corporate entity including:

• your name, current and previous addresses, telephone numbers and e-mail addresses;
• employer and employment details;
• date of birth;
• tax file number; and
• banking details.

GLMR does not usually collect and hold sensitive personal information. If needed, however, and, with your consent, the Company may collect some sensitive personal information to assist you.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

How we Collect and Hold Personal Information

GLMR is required to collect personal information only by lawful and fair means. How we collect personal information depends on the nature of your dealings with us.

We prefer to collect personal information directly from you.

We collect personal information from you when you:

• complete the “contact us” form on our website and insert your personal information into that form;
• share your personal information with us through communications with us (either in writing or verbally) including any documents you might share with us in your communications; and
• use or view GLMR’s website using your browser’s cookies.
• We may also collect personal information from:
• your agents, for example, your solicitor, mortgage broker or financier;
• third parties, with your consent; or
• public registers, if the information is available.

Once your personal information is collected, we hold that personal information either physically in our offices, or digitally on servers located in Australia. GLMR retains effective control over any personal information held on those servers.

Collecting Personal Information from Our Website

GLMR may collect information when you use our website. The type and amount of personal information depends on how you use our services. Some of this information will not be personal information and will not identify you.

While we take great care to protect your personal information on our website, no data transmission over the internet can be completely secure. Accordingly, we cannot guarantee the security of any information sent to or from us online. This is particularly true for information you send to us via email. We cannot protect your personal information until we receive it, but once we do receive it, we will make our best efforts to keep it secure.

Our website may contain links/plug-ins to other sites. We are not responsible for the content of, or the privacy practices or policies of, those sites.

Use of Cookies

A cookie is a small message sent from our web server to your web browser, which stores it in a text file. This message is then returned to the server each time you request a page. GLMR uses cookies to gather anonymous aggregate data on how visitors interact with our website, helping us understand what content is interesting and useful. Importantly, we do not store personal information, such as email addresses or other details, in a cookie.

Most web browsers are set up to accept cookies by default. If you prefer not to receive cookies, you can adjust your web browser settings to refuse all cookies or to prompt you each time a cookie is sent to your computer. This way, you can choose whether to accept it or not.

How We Use Personal Information

GLMR may collect, hold, use or disclose your personal information for the purposes of providing services including but not limited to providing legal advice and assistance related to patents, trademarks and registered designs.

The Company may also collect, hold, use or disclose your personal information to:

• address any concerns or complaints you have about the Company or manage any legal disputes;
• prevent or investigate any actual or suspected fraud, unlawful activity or misconduct;
• identify you or determine your tax status under Australian or foreign legislation;
• send you marketing communications; or
• comply with applicable laws, regulations, codes of practice and court orders.

The Company may also use your personal information to identify products or services that may interest you. If you ever wish to stop receiving notifications about other services or promotions, please contact us. Privacy specific contact details are provided at the end of this Privacy Policy.

Personal Information we Disclose

GLMR will not sell, rent or lease your personal information to others.

The Company may disclose your information when authorised or required by law to third parties, or service providers that perform various services on its behalf, including:

• mailing houses, freight and printing companies;
• conference organisers;
• marketing and communication agencies;
• printers and distributors of direct marketing material;
• legal, accounting, financial or other professional advisors;
• regulatory, government and other authorities as required by law;
• registry providers;
• information technology vendors; and
• other consultants.

Disclosure of Personal Information Overseas

GLMR is likely to disclose personal information to overseas recipients for the provision and administration of matters you have instructed us on relating to intellectual property. The countries in which such recipients are likely to be located depends on the nature of the instructions that you, or your agent, provide us. For example, if you have instructed us to register a patent in New Zealand, we may need to share some of your personal information with an entity in New Zealand to carry out those instructions.

If we disclose your information to overseas third parties, it is a condition of that disclosure that the recipient agrees to adhere to this Privacy Policy and comply with the Privacy Act.

How We Keep Personal Information Secure

GLMR is committed to securing your personal information. We use secure network links, firewalls, hardware and software encryption technology, password protection, virus protection, access restrictions and other internal procedures to safeguard your personal information.

GLMR will keep your personal information (either on cloud-based servers or in safe storage) for as long as is reasonably necessary, related to the purposes of which the personal information was collected and held, or as otherwise provided by any relevant laws. Once this period has expired, we propose to deal with your personal information by:

• destroying all personal information held in hard copy and deleting all personal information from GLMR’s systems, including on any cloud-based servers GLMR uses to store personal information; or
• where (for technical reasons) our IT systems do not allow us to delete all electronic records of personal information, we may take steps to put your personal information ‘beyond use’, meaning your personal information cannot be accessed, used, or disclosed by any entity, is protected by appropriate security measures, and there is a commitment to destroy it when possible.

Accessing and Correcting your Personal Information

To request access or seek correction to your personal information, please contact us using the information on our website. Before we are able to provide you with access to your personal information, we will require proof of identity. Most requests will be provided free of charge, but a reasonable fee may apply if your request requires significant effort.

If any of the personal information you have provided to us is inaccurate, outdated or incomplete (for example, if you move or change your phone number), please inform us so we can update and/or correct your personal information.

If you notice any inaccuracies in your personal information, please inform us as soon as possible.

Certain Rights Under the GDPR

If we have processed your personal information in a way that means your personal information is protected by the GDPR, you have a right (under certain circumstances and subject to any relevant laws) to:

• request that GLMR erase your personal information;
• request that GLMR complete any personal information you believe is incomplete;
• request that GLMR restrict the processing of your personal information;
• request that GLMR transfer your personal information to another organisation, or directly to you;
• object to GLMR processing your personal information; and
• not be subject to a decision based solely on automated processing, including profiling, which have a legal or similar significant effect on you.

Marketing

GLMR may, from time to time, send you information about our services, or legal updates that may be of relevance to your or your organisation.

If you have agreed to receive marketing communications from us, you can opt out at any time. When you opt out, we will stop sending you marketing communications.

If you no longer wish to receive marketing communications from GLMR, you can opt out by emailing mail@glmr.law.

Updates to this Privacy Policy

GLMR will review and update this Privacy Policy periodically, with updated versions published on this website.

The updated Privacy Policy will apply regardless of whether specific notice of any changes has been provided.

How we Deal with Privacy Complaints

Your privacy is important to GLMR, and we will make every effort to resolve your concerns. To assist us in helping you, we ask you to follow these steps:

1. Gather all supporting documents about the matters which concern you, think about the questions you want answered and decide what you want us to do.
2. You can telephone the GLMR Privacy Officer on +61 2 7208 9500 to discuss your concerns. We will endeavour to review and if possible, resolve your concerns in a timely fashion.
3. If you are not satisfied with our response, please submit your complaint in writing via email at mail@glmr.law along with your contact details. We will then investigate your complaint and endeavour to respond in writing within a reasonable timeframe, and no later than 15 days after receiving your written complaint.
4. If at this stage the matter has not been resolved to your satisfaction, you can:
5. for complaints under the Privacy Act: telephone the Australian Information Commissioner’s hotline on 1300 363 992;
6. for complaints under the GDPR: lodge a complaint with your national Data Protection Authority. A link to the reported National Data Protection Authorities under the GDPR are linked here.

Contacting Us

If you have any questions about this Privacy Policy, you want to exercise any of your rights as detailed in this Privacy Policy or if you wish to complain about how the Company handled personal information about you please contact the Privacy Officer on:

• The Privacy Officer
• PO Box 1615
• Queen Victoria Building, NSW 2130
• T | +61 2 7208 9500
• E | mail@glmr.law

We will endeavour to respond to you within 30 days of receiving your question, request or complaint as described in the paragraph immediately above.

Changes to this Policy

This policy is subject to change at any time. Please check our Privacy Policy on this site regularly for any changes.